ALL PURCHASES ARE FINAL. Cerpangha will honor a 7 calendar day return on DOA (Defective Upon Arrival) products (Days from the date of delivery). Request must be made within that time period or no refunds will be issued. Please email firstname.lastname@example.org as soon as there is a possible issue with the product you ordered.
NO REFUNDS or EXCHANGES will be approved if the customer ordered the incorrect part number. PLEASE call the manufacturer of the equipment to make sure you have the correct part number prior to placing an order.
Items that are approved for a return/refund must be returned within 5 business days from the approval date of the return/refund. Returned items will be examined to verify that they were not damaged by the end user. This process may take 7-30 days depending on the item. Only at that point, will a refund be issued if the part was for sure factory defective upon arrival.
Thank you so much for understanding!! -Team Cerpangha